Customer Service

Shipping & Delivery

When will my order ship?
Online orders may take 1 to 3 business days to process depending on order volume and product availability date. We do our absolute best to ship any orders placed Monday-Friday before 12pm that same day. Upgrading your shipping from ground freight expedites the shipping portion of your order only. All California orders take 1-2 business days to arrive, so expedited shipping may not be needed. Our warehouse does not ship on Saturdays and Sundays. If you need additional information please contact Roark Revival Customer Service at [email protected] or (855) 554-5933. Our business hours are Monday – Friday from 7am-4pm PST.
When can I expect my order to be delivered?
Estimated delivery dates change based on location and are highlighted in the image below. For all UPS expedited orders (3 day, 2 day, and overnight), days of delivery are only Monday-Friday. UPS does not deliver on Saturday for expedited orders. If you need additional information please contact Roark Revival Customer Service at [email protected] or (855) 554-5933.


Has my order shipped? How can I track my order? 
You will receive a shipping confirmation email as soon as your package leaves our warehouse. It will contain information to track your order. If it has been a few days since you placed your order and you have not received shipping confirmation, please contact customer service at [email protected] or by calling (855) 554-5933.
Do you ship internationally or to PO boxes?
Yep! Our team will make sure your package ships via USPS if it is shipping to a PO Box. You can see all of the countries that we ship to on the “Billing Information” and “Shipping Information” screens under the country drop-down box during checkout.

When ordering internationally please remember these important points:

  • International customers are responsible for any and all fees, taxes, and duties incurred. You can obtain more information at your local customs office. All goods are shipped “FOB” by our warehouse.FOB (Freight On Board) – An International Term of Sale that means the seller fulfills their obligation to deliver when the goods have passed over the border at the named border of the country. This means that the buyer has to bear all costs, risks to, loss of, or damage to the goods from that point. This includes the duties and taxes. The FOB terms require the seller to clear the goods for export.
  • The “Ship To” and “Bill To” addresses must be the same on all international orders.
  • Any oversize items are not available for shipment outside of the Continental U.S. and Canada.
  • Processing time on international orders can take up to 4 additional business days.
  • We DO NOT ship to freight forwarders. If you enter an order to be shipped to a freight forwarder, unfortunately we will need to cancel the order.

My order never arrived, what do I do?
Start by checking with surrounding houses or buildings to be sure that you item was not delivered to a neighbor. If you are unable to locate it, please contact customer service         [email protected] or by calling (855) 554-5933.

Ordering & Billing

Can I use two promo codes at once?
Only one offer may be redeemed at a time. NO TWO OFFERS OR PROMO CODES MAY BE COMBINED.
I ordered the wrong product, can I adjust my order?
Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please [email protected] or call us at (855) 554-5933.
Why do I see multiple charges on my credit card for one order?
Upon submitting your order, you will see one pending authorization for each attempt made to place your order. If you did not receive an order number at order completion, then you may have entered the incorrect billing address. We recommend contacting your bank to verify the billing address on your account before trying your order again. If you see multiple pending authorizations, it could be that you entered your billing information incorrectly and tried multiple times. These pending authorizations will be removed from your bank account within 3-5 business days.
What is a pending authorization?
Pending authorizations are temporary holds on your credit line that guarantees available funds for the purchase costs. An authorization is not a charge to your account. The authorization is removed once the transaction is complete. Although pending authorizations usually last for 3 – 5 business days, the duration of these authorizations can vary. Please contact your bank for their policy regarding authorization holds.
I am trying to place an order with a pre-paid gift card, why won’t my order go through?
When using prepaid gift cards, please contact the credit card company to register and associate your address with the card before using it to order.

Returns & Replacements

Need to return an item or all of your order? No worries! We have a killer 30-day Risk-Free/Hassle-Free Return Policy. Just follow the return instructions on your invoice that was shipped with your order and make sure all original tags are still attached. We want every visitor to have a good shopping experience so we make it super easy to return stuff.

To return to Roark Revival:

Please follow these steps to help us process your return:

  1. Complete the return form that came with your order by checking the “Return” box and filling it out for each item being returned.
  2. Determine the “Reason Code” from the key below and include a code for each item, then place the completed form inside of your package.
  3. If you do not have the invoice that came with your order, please contact us to obtain a new one.
  4. Remember to remove or cover any other labels and barcodes on the package. Send the return to the address below:

Roark Revival Web Returns
14350 Myford Road
Irvine, CA 92606

Keep tracking on your return as we are not liable for returned merchandise that is lost in transit. Please allow 2-3 weeks for your return to be processed. Also, be aware that your credit card company may require an additional 3-7 days to post the credit to your account. We will send you a confirmation email once it has been processed by our warehouse.

Can I exchange an item?
We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement at www.www.roarkrevival.com.

Can I return an item that I purchased at a wholesale retailer?
Sorry, but we only accept returns on product that was purchased through www.www.roarkrevival.com.

Privacy & Security

Is your site secure?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from una

Shipping & Delivery

When will my order ship?
Online orders may take 1 to 3 business days to process depending on order volume and product availability date. We do our absolute best to ship any orders placed Monday-Friday before 12pm that same day. Upgrading your shipping from ground freight expedites the shipping portion of your order only. All California orders take 1-2 business days to arrive, so expedited shipping may not be needed. Our warehouse does not ship on Saturdays and Sundays. If you need additional information please contact Roark Revival Customer Service at [email protected] or (855) 554-5933. Our business hours are Monday – Friday from 7am-4pm PST.
When can I expect my order to be delivered?
Estimated delivery dates change based on location and are highlighted in the image below. For all UPS expedited orders (3 day, 2 day, and overnight), days of delivery are only Monday-Friday. UPS does not deliver on Saturday for expedited orders. If you need additional information please contact Roark Revival Customer Service at [email protected] or (855) 554-5933.


Has my order shipped? How can I track my order? 
You will receive a shipping confirmation email as soon as your package leaves our warehouse. It will contain information to track your order. If it has been a few days since you placed your order and you have not received shipping confirmation, please contact customer service at [email protected] or by calling (855) 554-5933.
Do you ship internationally or to PO boxes?
Yep! Our team will make sure your package ships via USPS if it is shipping to a PO Box. You can see all of the countries that we ship to on the “Billing Information” and “Shipping Information” screens under the country drop-down box during checkout.

When ordering internationally please remember these important points:

  • International customers are responsible for any and all fees, taxes, and duties incurred. You can obtain more information at your local customs office. All goods are shipped “FOB” by our warehouse.FOB (Freight On Board) – An International Term of Sale that means the seller fulfills their obligation to deliver when the goods have passed over the border at the named border of the country. This means that the buyer has to bear all costs, risks to, loss of, or damage to the goods from that point. This includes the duties and taxes. The FOB terms require the seller to clear the goods for export.
  • The “Ship To” and “Bill To” addresses must be the same on all international orders.
  • Any oversize items are not available for shipment outside of the Continental U.S. and Canada.
  • Processing time on international orders can take up to 4 additional business days.
  • We DO NOT ship to freight forwarders. If you enter an order to be shipped to a freight forwarder, unfortunately we will need to cancel the order.

My order never arrived, what do I do?
Start by checking with surrounding houses or buildings to be sure that you item was not delivered to a neighbor. If you are unable to locate it, please contact customer service         [email protected] or by calling (855) 554-5933.

Ordering & Billing

Can I use two promo codes at once?
Only one offer may be redeemed at a time. NO TWO OFFERS OR PROMO CODES MAY BE COMBINED.
I ordered the wrong product, can I adjust my order?
Once an order is submitted, you cannot make changes. This includes size changes, shipping information and promotional codes. Please contact us as soon as possible so we can stop the order from shipping to you. For assistance please [email protected] or call us at (855) 554-5933.
Why do I see multiple charges on my credit card for one order?
Upon submitting your order, you will see one pending authorization for each attempt made to place your order. If you did not receive an order number at order completion, then you may have entered the incorrect billing address. We recommend contacting your bank to verify the billing address on your account before trying your order again. If you see multiple pending authorizations, it could be that you entered your billing information incorrectly and tried multiple times. These pending authorizations will be removed from your bank account within 3-5 business days.
What is a pending authorization?
Pending authorizations are temporary holds on your credit line that guarantees available funds for the purchase costs. An authorization is not a charge to your account. The authorization is removed once the transaction is complete. Although pending authorizations usually last for 3 – 5 business days, the duration of these authorizations can vary. Please contact your bank for their policy regarding authorization holds.
I am trying to place an order with a pre-paid gift card, why won’t my order go through?
When using prepaid gift cards, please contact the credit card company to register and associate your address with the card before using it to order.

Returns & Replacements

Need to return an item or all of your order? No worries! We have a killer 30-day Risk-Free/Hassle-Free Return Policy. Just follow the return instructions on your invoice that was shipped with your order and make sure all original tags are still attached. We want every visitor to have a good shopping experience so we make it super easy to return stuff.

To return to Roark Revival:

Please follow these steps to help us process your return:

  1. Complete the return form that came with your order by checking the “Return” box and filling it out for each item being returned.
  2. Determine the “Reason Code” from the key below and include a code for each item, then place the completed form inside of your package.
  3. If you do not have the invoice that came with your order, please contact us to obtain a new one.
  4. Remember to remove or cover any other labels and barcodes on the package. Send the return to the address below:

Roark Revival Web Returns
14350 Myford Road
Irvine, CA 92606

Keep tracking on your return as we are not liable for returned merchandise that is lost in transit. Please allow 2-3 weeks for your return to be processed. Also, be aware that your credit card company may require an additional 3-7 days to post the credit to your account. We will send you a confirmation email once it has been processed by our warehouse.

Can I exchange an item?
We do not offer direct exchanges, so if you wish to exchange an item you will need to return the item for a full refund and place a new order for your replacement at www.roarkrevival.com.

Can I return an item that I purchased at a wholesale retailer?
Sorry, but we only accept returns on product that was purchased through www.roarkrevival.com.

Privacy & Security

Is your site secure?
Our secure servers protect your information using advanced encryption and firewall technology throughout the ordering process. Most browsers will show a lock icon in the bottom status bar on secure pages. Look for this icon on any web page that asks for your personal information. To further ensure your security, we use state of the art SSL (secure sockets layer) encryption to protect your personal information from unauthorized use.
Please see our Privacy Policy page.

Viewing Orders

You can view your orders online and check on their status by logging into your account.

What if I do not receive my entire order?

If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However inventory is subject to change and any unavailable item will be cancelled. We do not backorder any items and you will only be charged for the product that has been shipped to you.

Updating Account Information

You can  update all your account info by logging into your account.uthorized use.
Please see our Privacy Policy page.

Viewing Orders

You can view your orders online and check on their status by logging into your account.

What if I do not receive my entire order?

If an item that you ordered is not on the invoice that is received with your delivery, this means the item has gone out of stock. Our goal is to fill every order placed as quickly as possible. However inventory is subject to change and any unavailable item will be cancelled. We do not backorder any items and you will only be charged for the product that has been shipped to you.

Updating Account Information

You can  update all your account info by logging into your account.